Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. TreeRing Workforce Solutions must be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to TreeRing Workforce Solutions the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures that follow.
Damaged or Defective Product Handling
After 30 days of a unit purchase, all shipping costs incurred regarding packages subject for repairs or replacement will be handled by the customer.
Repairs and Replacements
After 30 days of a unit purchase, all shipping costs incurred regarding packages subject for repairs or replacement will be handled by the customer.
Defective on Arrival or Defective Product Returns
Resellers or consumers bear sole responsibility to notify TreeRing Workforce Solutions of any product that they receive that is defective on arrival (e.g., the product has no power). Notification must be made within 5 days of receipt of the product.